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Return/Refund Policy
Unfortunately LensNationX does not offer returns or exchanges at this time. Returns will be provided only for products with manufacturing defects or shipment errors. If the product is no longer in stock, then we may provide a refund. LensNationX does not accept used product or product that is damaged by the owner after delivery.
If you have an item that is believed to be defective, please contact us within 7 days on: bobby@lensnation.com.au Or message us via our website web-form.
Size Exchanges
Due to growing operational costs and demand for our product, we are no longer accepting size exchanges at this time. We are trying our best to keep our prices as low as possible, while maintaining a quality product. As company policy, we do not send out returned products to customers regardless of their condition.
In the event we make an exception to this rule, the customer will be responsible for the shipping fees to send the product back and ship them a new product.
We highly recommend measuring yourself using our providing sizing instructions to pick out the size best suited for you.
If you are often between two sizes, then we always suggest sizing up.
Shipping and Delivery Items
All new orders will be placed in our queue section after payment processing until the order is quality-checked, packaged and shipped. Once the order has shipped, customers will be notified via e-mail and given a tracking ID.
NOTICE: Due to the massive influx of orders and customers verifying the wrong addresses, we are experiencing slower processing and shipping times across the board. Please expect shipment to take up to 3 weeks from when you purchase. We apologize for the inconvenience, we are a small team of people trying to meet the growing demand.
International Shipping
Please note, due to certain licensing and contract restrictions, we are not authorized to sell certain products internationally.
Please note: International sales are final. Returns will only be provided for products with manufacturing defects.
Please ensure your size selection and shipping address is correct before shipment. It is the buyer’s responsibility to adhere to local laws when purchasing.
Item Returned to Sender
One of the most common issues we experience are customers forgetting to put their apartment our house number on their shipping address.
In these cases, USPS will return your package to sender, as they cannot deliver it to the address.
Unfortunately, if a package is sent back to us, our shipping services charge the same amount to reship the package, meaning that this cost will be invoiced to the buyer. Please note that these orders may take up to 2 weeks from receiving to reprocess, as reshipment gets placed into the end of the shipping queue.
If you make a mistake on your address, you can change it yourself! Simply find the instructions stated above.
Terms of Service & Privacy Policies
Don’t worry, we hate spam too.
LensNationX does not collect your data, sell your data or use your data for any other reason than to advertise our products and provide product support for LensNationX products.
Here you can view our full published Privacy Policy.
Custom Fees
Customs fees are the taxes applied on products when they’re shipped across countries. Put simply, it’s the tax levied on the import of goods. We at LensNationX do not charge or apply any custom fee as the orders are shipped internationally and every country has a different way of evaluating this fee.
In most of the cases, the T-Shirts should fall under any custom fee but still, it is the responsibility of the buyer to take care of any custom/import fee. Please read our detailed policy around custom fees here.